Case study
National Retailer Omnichannel Acceleration
Online and in-store experiences were inconsistent, resulting in low conversion and fragmented customer data.
Challenge
Online and in-store experiences were inconsistent, resulting in low conversion and fragmented customer data.
Solution
SonicOpe delivered a unified commerce experience, integrated marketing automation, and implemented performance analytics for merchandising teams.
Results
- 28% increase in online conversion
- Improved repeat purchase rate by 19%
- Real-time visibility across inventory and campaigns
Deliverables
- Unified commerce platform
- Marketing automation flows
- Analytics and attribution dashboards
Engagement focus
Governed execution
SonicOpe leads delivery with measurable KPIs, stakeholder governance, and clear accountability.
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Engagement snapshots
Representative artifacts and operational views delivered during the engagement.
Customer journey analytics overview
Omnichannel merchandising dashboard
Optimized product discovery experience
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